Video guides and answers to common questions
Sweet license is per machine. If you want to have it on two or more machines you'll need the appropriate number of licenses. We have additional discounts in that case.
We have license transfer cycle in that case. First you need to uninstall sweet using the "Uninstall" button in sweet's "Activation info" window. Then send us message at our support and we'll pick it from there.
Starter Pack has 7 day or 30 runs trial that's included in sweet's download archive. After the trial expires Starter Pack will disappear from your UI.
This could be result of difference between sweet's version and the installed pack version. Download latest version of sweet and your packs by following our upgrade guide.
If you see this message on the welcome screen then probably your firewall is blocking the activation request to aesweets.com. Try to disable your firewall or proxy server for the activation process and try again.
Sweet can't access the "License.nfo" file located at the "(Sweet)" folder. Make sure you've set the right read/write file permissions for the user that runs AE.
If you see this message on the welcome screen then probably your firewall is blocking the activation request to aesweets.com. Try to disable your firewall or proxy server for the activation process and try again.
Make sure that "(Sweet)" folder is also extracted at the same location as "Sweet.jsx" file and AE has permissions to read that folder.
Make sure you have the latest version of sweet. Your current version might be incompatible with your AE version
Make sure you have the latest version of your packages and sweet. Your current version of sweet might be incompatible with your version othe pack you're using.
Make sure you have the latest version of sweet. Your current version might be incompatible with your AE version
Sweet can't load some of it's resources due to a permission issues or file are missing. Make sure that the "(Sweet)" folder is intact, in place and AE can read from it.
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