Colorize - FAQ

License - more than one machine - What choices do I have?

Colorize license is per machine. If you want to have it on two or more machines you'll need the appropriate number of licenses.

I want to use Colorize tool on a different machine?

We have license transfer cycle in that case. First you need to uninstall Colorize tool. Then send us message at our support and we'll pick it from there.

Message - "Provided information is invalid.." - new/pre-installed machine

You will see this message if you activated Colorize on a new/pre-installed machine and your key was not released (you didn't uninstall and contact our support to free your key). Please write back to us with your purchase information.

Message - "Provided information is invalid.." - firewall

If you have firewall or proxy server and you try to activate Colorize then your activation requests will fail. Try to deactivate your firewall for the activation process and then turn it back on.

After Effects warning: ERROR: The system cannot find the file specified. (Windows)

AE Sweets' products on Windows depend on the wmic executable. Newer versions of Windows - especially Windows 11 and later - no longer include it by default. You have two options to add wmic and resolve the error:

• Option 1: Install WMIC as a Feature On Demand (Official Method)

  1. Open Windows Settings - System - Optional Features.
  2. Click View features.
  3. Click See available features.
  4. Search for 'wmic', mark its checkbox and press the Install button.
  5. The installation might take a wile.
  6. Restart AE.
  You can also follow Microsoft's official instructions here: How to install WMIC Feature on Demand on Windows 11

• Option 2: Install AE Sweets' WMIC shim version:

  In case the original wmic is not available, we've build a lightweight shim that mimics the behavior of the original executable for the purpose of activating AE Sweets' products. It cannot replace the original wmic, but it works for the activation.
  1. Download the wmic archive from Download shim wmic
  2. Extract the downloaded archive.
  3. Copy the extracted wmic.exe to '[AE Installation Folder]/Support Files/'. This step is required for every version of AE you use.
  4. Restart AE.

Important: any changes from the original wmic to the shim version (or vice versa) after the activation took place will require you to contact our support and request a license reset.