Sweet - FAQ

License - more than one machine - What choices do I have?

Sweet license is per machine. If you want to have it on two or more machines you'll need the appropriate number of licenses. We have additional discounts in that case.

I want to use sweet on a different machine?

We have license transfer cycle in that case. First you need to uninstall sweet using the "Uninstall" button in sweet's "Activation info" window. Then send us message at our support and we'll pick it from there.

Starter Pack is gone! What happened?

Starter Pack has 7 day or 30 runs trial that's included in sweet's download archive. After the trial expires Starter Pack will disappear from your UI.

I can't see my packs. Thumbnails don't show up!

This could be result of difference between sweet's version and the installed pack version. Download latest version of sweet and your packs by following our upgrade guide.

Message - "Woops, error occurred..."

If you see this message on the welcome screen then probably your firewall is blocking the activation request to aesweets.com. Try to disable your firewall or proxy server for the activation process and try again.

Message - "Permission denied..."

Sweet can't access the "License.nfo" file located at the "(Sweet)" folder. Make sure you've set the right read/write file permissions for the user that runs AE.

Message - "Woops, error occurred..."

If you see this message on the welcome screen then probably your firewall is blocking the activation request to aesweets.com. Try to disable your firewall or proxy server for the activation process and try again.

Message - "Can't loop the (packs) folder…"

Make sure that "(Sweet)" folder is also extracted at the same location as "Sweet.jsx" file and AE has permissions to read that folder.

Message - "Type error: undefined is not an object"

Make sure you have the latest version of sweet. Your current version might be incompatible with your AE version

Message - "Unable to update the layer. End the process?"

Make sure you have the latest version of your packages and sweet. Your current version of sweet might be incompatible with your version othe pack you're using.

Message - "Type error: undefined is not an object"

Make sure you have the latest version of sweet. Your current version might be incompatible with your AE version

Message - "Unable to load all resources. Sweet will close now."

Sweet can't load some of it's resources due to a permission issues or file are missing. Make sure that the "(Sweet)" folder is intact, in place and AE can read from it.

After Effects warning: ERROR: The system cannot find the file specified. (Windows)

AE Sweets' products on Windows depend on the wmic executable. Newer versions of Windows - especially Windows 11 and later - no longer include it by default. You have two options to add wmic and resolve the error:

• Option 1: Install WMIC as a Feature On Demand (Official Method)

  1. Open Windows Settings - System - Optional Features.
  2. Click View features.
  3. Click See available features.
  4. Search for 'wmic', mark its checkbox and press the Install button.
  5. The installation might take a wile.
  6. Restart AE.
  You can also follow Microsoft's official instructions here: How to install WMIC Feature on Demand on Windows 11

• Option 2: Install AE Sweets' WMIC shim version:

  In case the original wmic is not available, we've build a lightweight shim that mimics the behavior of the original executable for the purpose of activating AE Sweets' products. It cannot replace the original wmic, but it works for the activation.
  1. Download the wmic archive from Download shim wmic
  2. Extract the downloaded archive.
  3. Copy the extracted wmic.exe to '[AE Installation Folder]/Support Files/'. This step is required for every version of AE you use.
  4. Restart AE.

Important: any changes from the original wmic to the shim version (or vice versa) after the activation took place will require you to contact our support and request a license reset.